Welcome

Technical Help


Systems 24-7, Dunk & Associates

IMPORTANT: YOU MUST ENABLE AUDIO FOR THIS TRAINING!         

  1. Ensure that you are NOT using Internet Exporer as your browser.  (Most audio is no longer supported by IE.) We recommend browsers such as Chrome or Firefox. Contact IT for help downloading a better browser.

  2. Can’t click forward on your module? Don’t forget you must listen to the full voice over before clicking on the green button and continuing to the next slide.
  3. Can’t hear the voice over? Ensure your speakers are plugged in and turned up and your computer is not set to mute.
  4. Is your Voiceover not auto playing?  Make sure the Auto play Voice over is turned on in your Profile section at the top right of the website.
  5. Slide doesn’t move forward?  Use the green arrow button at the bottom right to move to the next slide.  Remember, you must complete activities and / or listen to the full voiceover before you move ahead

Still having audio issues ?  Contact your IT Department.

For any content issues or questions, please send an email to mylearning@compass-canada.com

Contact Dunk and Asssociate Technical support if you are unable to connect to the system.

 

Dunk & Associates/Systems 24-7

Toll-Free: 1-866-754-8839
Local: 705-731-4979
Fax: 705-731-4980

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Business Hours

Monday-Thursday: 8:00am-7:00pm (EST)
Friday: 8:00am-4:30pm (EST)

2020 Holiday Closures

  • September 7 (Labour Day)
  • October 12 (Thanksgiving)
  • December 24, 25, 28, 31 (Christmas)

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For Technical Assistance with the site: technicalsupport@systems24-7.com

 

If you are having technical difficulties, please use the guidelines below to troubleshoot the issue. If you are unable to resolve your problem, contact us for support or speak with your manager. If your computer is unable to meet the technical requirements below, try using another computer or internet browser.

  1.     An Active Internet Connection
  2.     Internet Browser
  3.     Cache
  4.     Javascript
  5.     Cookies
  6.     Adobe PDF Reader
  7.     Display Settings
  8.     Speakers


1. An Active Internet Connection

An active internet connection (typical dsl or cable connection) is required to view this program.

2. Internet Browser

Internet Explorer
Please ensure if you are using internet Explorer that you are using version 9 or higher. Unfortunatley, Internet Explorer 8 is no longer supported by Microsoft and it is recommended IE 8 users either upgrade or use another browser to avoid technical issues.

To check your version of Internet Explorer, click on “Help” or the question mark icon and select “About Internet Explorer”.

Other Internet Browsers

Alternatively, you can also install one of the following:

    Firefox
    Safari
    Google Chrome
    Opera

 

3. Cache

If you are experiencing any issues with the site, please try clearing your cache, closing your browser and then re-opening. This may help resolve any problems.
To clear your cache:

    For PC users, select "control + shift + delete" and select cache from the list. Click "clear" to clear your cache. Close your browser or refresh the page.
    For Mac users, there are different ways to clear your cache depending on your version and browser. For firefox users, select "command + shift + delete" and select cache from the list. Click "clear" to clear your cache. Close your browser or refresh the page. For safari users, select "Alt (option) + command + e" and refresh the page.

4. Javascript

Javascript must be enabled on your internet browser. To enable javascript, go to “Internet Options”. Under the “Security” tab, select “Custom Level”. Under the “Scripting” header make sure that “Active Scripting” is checked.

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5. Cookies

Cookies must be enabled. To enable cookies, select “Tools” and select “Internet Options”. On the “Privacy” Tab, change your settings to “Accept all cookies”.

6. Adobe PDF Reader

Adobe PDF Reader must be installed on your computer to open PDF documents. To install Adobe PDF Reader, please click here.

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7. Display Settings

For best viewing results, set your computer monitor resolution to 1280 x 1024. If this is not available, the minimum resolution required for the program is 1024 x 768. To adjust your screen resolution, you may do so through your computer settings/preferences.

8. Speakers

Some modules have voiceover. Under the Training list, these modules will be indicated with a speaker icon. Speakers or headphones are required to listen to voiceovers. If you have your speakers plugged in, but do not hear any sound, make sure your speakers are turned on and turned up.